Shop Policy

Order Acceptance

Verify the items and quantities in your shopping cart prior to checkout. On the Checkout page confirm your order and validate your billing/shipping address before proceeding to payment. To complete your order, it will direct you to our secured PayPal account to complete your payment.

Order Changes and Cancellations

If you would like to change your order or cancel your order, please contact us within 24 hours of purchase. Because our products being made to order, we will not accept order changes or cancellations after the 24 hour grace period or if the order has shipped.

Wholesale Orders

We will consider wholesale orders on a case-by-case basis. Please contact us to discuss the details of your request.

International Orders

We only accept International orders from Canada.


Payment Method

We accept major credit cards Visa, MasterCard, American Express and Discover via PayPal. Upon checkout, it will direct you to PayPal’s website to process your payment. If you do not have a PayPal account, you can checkout securely as a PayPal guest.

Security

We do not collect credit card information on our site. We process all payments via PayPal, one of the most trusted payment gateways in the world. PayPal uses the highest level of encryption and data security to ensure it protects your details. PayPal securely shares your order and delivery details with us but does not share any of your sensitive payment information.

Sales Tax

We operate in Baltimore County, Maryland. We will assess the state of Maryland sales tax (6%) for all orders by Maryland residents.


Shipping Method and Delivery

All orders ship from Maryland. Our standard processing time is 7 to 10 business days unless we note otherwise. We ship all orders via the United States Postal Service (USPS) by First Class or Priority Mail, depending on the package weight. Most domestic orders take anywhere from 2 to 5 business days to arrive depending on your location and the efficiency of your local postal service.

All products will have a tamper-proof seal.

Once a package leaves our possession, we are not responsible for how the package is treated.

Weight-based shipping does not apply to wholesale orders.

USPS Shipping Delays

Because of the USPS backlog, you may experience a major delay in receiving your package. Unfortunately, this situation is out of our control once your order is complete and shipped. However, if your package tracking number does not show activity for two weeks from the last status update, please send us a message and we’ll open a case with USPS to search your package on your behalf. Thank you so much for your patience and please continue to monitor the status of your package via USPS Tracking.

U.S. Shipping Rates

U.S. packages weighing:

  • 0.01 ounces to 7.9 ounces, a rate of $3.75
  • 8.0 ounces to 16.0 ounces, a rate of $6.99
  • 16.1 ounces to 24.0 ounces, a rate of $9.99
  • 24.1 ounces to 32.0 ounces, a rate of $12.99
  • 32.1 ounces +, a rate of $15.99

Note: 16 ounces = 1 pound

Canada Shipping Rates

Orders to Canada ship USPS First-Class International for packages under 64 ounces (4 pounds) or Priority Mail International for heavier packages. USPS First-Class International deliveries take between 7–21 days to arrive depending on the destination and efficiency of the local postal service. Please keep in mind that during the busy holiday shipping season, the transit time for delivery can increase up to 4–6 weeks.

Canada packages weighing:

  • From 1 ounce to 32 ounces, a rate of $16.00
  • From 33 ounces to 48 ounces, a rate of $25.25
  • From 49 ounces to 64 ounces, a rate of $37.25

Note: 16 ounces = 1 pound

Buyers are responsible for any customs and import fees or taxes that may apply. Delays may occur due to customs.


Returns and Exchanges

Due to our made-to-order and small-batch products, we do not accept returns for refunds or exchanges.

Please read the full item descriptions carefully prior to your purchase. Should you have a question about a product, please ask us.

Refunds

All sales are final.

Product and Shipping Issues

If you believe we have sent you the wrong item in error or if you have a shipment issue, please contact us immediately to allow us an opportunity to resolve the issue to your satisfaction.

We allow 30 days from purchase to report an issue for resolution. We will not consider issues reported on or after the 31st day from the purchase date.


My Account

Start here to register for a new account. From your account dashboard, you can view your recent orders, manage your shipping and billing addresses, and edit your password and account details.

Technical Issues

If you are having trouble placing an order online or experiencing other technical problems with the website, please contact us with details of your issue.

Product Policy

Product Listing and Availability

The product listing (description, price, and size) and availability of products listed on the site are subject to change without notice.

All products are handmade to order or in small batches and may vary in size and color with each batch. We display our products as accurately as possible; however, it is not a guarantee that the product you purchase will look exactly as it appears on the site.

Disclaimer and Warnings

Read the full product description and ingredients before you finalize your purchase as all sales are final. We insist that you contact us if you have a specific question about our ingredients and/or products prior to purchase.

  • We are not responsible for any reactions you experience while using our products.
  • Do not use products made with essential oils if you are pregnant, breastfeeding, or trying to conceive.
  • For sensitive skin or allergies, we recommend that you patch-test in a small area of skin first to make sure there is no reaction.
  • Do not apply our products to irritated skin, and if you experience any irritation, discontinue use immediately.
  • The products available to purchase on this site are not intended to diagnose, treat, cure, or prevent any illness or disease.
  • If you are unsure of an ingredient contained in our products seek medical advice first.
Ingredients

Every product we make and sell may contain natural essential oils, fragrance oils, butters and/or other raw ingredients to ensure quality products that will enrich and nourish your skin and hair. Our products are free of parabens, petroleum, lanolin, or mineral oil. Products that contain beeswax and silk protein will be labeled accordingly. The type of hydrolyzed silk protein used in our products is a non-animal protein source and is substantive to skin and hair while providing a protective barrier.

Labeling

All ingredients are listed on the site and on individual packaging.

Samples

Free product samples are given at the owner’s discretion with paid orders. We do not give away free products or samples for product reviews.

Privacy Policy

What information do we collect?

Belle & Blaire will not collect any personally identifiable information about you through our website unless you provide it to us voluntarily. The information we collect varies, depending on how you use our site. The types of personal information collected include name, shipping address, billing address, email address, and phone number to complete purchases.

How do we use your information?

We use your email, shipping, and contact information to fulfill your order​ and communicate with you about your order.

If you have opted-in to receive our email newsletter, we may send you periodic emails throughout the year. If you would no longer like to receive promotional emails from us, please click here to unsubscribe from the newsletter subscription.

How can you opt-out, remove, or modify information you have provided to us?

To delete all of your online account information from our database, send an email to shopbelleandblaire@gmail.com or use the contact page form and send us a request to delete your account information. We will remove your account within 24-72 hours and will send a final email to confirm the account deletion. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record-keeping.